System Outage Updates

Update as of 3:30PM on 9/20/26

We are happy to report that online and mobile banking are operational.

TCCU staff continues to process transactions from the outage, as we have done all weekend.

Thank you for being patient during this outage. We were providing updates to members when we received them from our vendor. Unfortunately, due to the nature of the system failure at the data center, timelines had to be extended, which were out of our control. Please know that TCCU staff was doing everything possible on our end to get full access to all systems.

It's important to know that this was not the result of a cyberattack and no member information was affected. This event was due to a cooling system failure, which caused equipment failure, at our core provider's data center. This event affected hundreds of credit unions across the country. 

Again, thank you for your patience and understanding during this outage, and thank you for being a member of TCCU.

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Update as of 10:45AM on 9/19/26

Great news!!! Our system access has been restored. Staff are currently working through the transactions during the period that systems were down. Home and mobile banking are in the process of being restored to service. We will update our website and send a push notification once these services are available.

Debit and ATM cards should now be functioning normally.

Thank you for being patient during this difficult time. We were doing everything within our power to bring systems back online as quickly as possible. Unfortunately, this outage was out of our control. We, along with hundreds of other credit unions, had to rely on our vendor to repair their systems that were damaged due to a cooling system failure at their data center.

Thank you for being a member and for your support during this outage.

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Update as of 5:00PM on 9/18/26

Our core provider has informed us that it will be after hours tonight before they will have us restored to partial services. No matter what time we are partially restored, TCCU staff will be here working to get all services fully restored. Once we get access to our core system, it will take some time for TCCU employees to run all the transactions from the past four days.

We will continue to send push notifications and post updates on the website throughout the weekend. Getting our members full access to their accounts is our top priority.

Thank you to all our members who have been so gracious during this difficult time. We know it has been hard on all of you, as it has been on us.

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Update as of 10:00AM on 9/18/26

Our core provider reports that we will have at least partial system access today. That is great news! Once we have partial system access, our core provider will begin working on home and mobile banking, We have not been given a timeline as to when these services will be available. Rest assured, we will do everything in our power to get these services up and running as soon as possible.

Thank you to our members for being patient during this time. Like you, we are extremely frustrated. We apologize to all of our members for not being able to access your accounts during this outage. While this outage affected hundreds of credit unions across the nation, and was out of our control, what matters most is how it affected our members. Thank you for being a member of TCCU.

Update as of 4:10PM on 9/17/26

Our core provider says that a majority of their credit unions have been restored to partial operations. While we share your frustration that our credit union is not one of the credit unions that has already been restored to partial operations, this does mean that we are getting close. Restoration will continue throughout the night. If we receive a call that our system is ready to be restored, no matter the time of night, we will be here to facilitate that process.

The most recent estimate we have from our core, is that they hope to have all credit unions restored to at least partial operations by the end of the day tomorrow. This process is taking longer than expected, but they are making sure that this process is handled properly and that data is verified.

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Update as of 12:30PM on 9/17/26

Our core provider continues to restore services to affected credit unions. While we still do not have a timeline for when our services will be back online, please know that restoration services are continuing nonstop. Updates will be posted as we receive them.

Again, this outage is the result of a cooling system failure, which led to equipment failure, at our core provider’s data center. This was not the result of a cyberattack, nor was it a data breach.

Like you, we are extremely frustrated with this situation. Thank you for your patience and understanding.

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Update as of 6:30AM on 9/17/26

Our core technology provider was able to return additional credit unions to service on a partial basis overnight. Unfortunately, our credit union’s systems are still being worked on and are not currently online. The process from our core provider is to return all credit unions to at least a partially operational status. Once this has happened, they will then work on bringing online and mobile banking back online.

Restoration work is continuing on a nonstop basis. While we wish we knew when we will be back online, we do not currently have an estimated time other than the previously estimated time of end of day today, Thursday, September 17^th.

It’s important to know that this was not a data breach or unauthorized access to any data. This is an outage caused by equipment failure due to a cooling system failure at our core provider’s data center.

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Update as of 8:00PM on 9/16/26:

We have an update from our core technology provider. More than 40% of the credit unions affected by this hardware failure are now operational on at least a partial basis. There restoration efforts are continuing around-the-clock, and they are now moving into wide-scale restoration of services to all affected credit unions. Our provider’s full technical team is working throughout the night to restore services. This outage effects hundreds of credit unions, so it will take time to bring all institutions back online.

We want to make it clear that this outage was not the result of a cybersecurity event or unauthorized access to any systems or member information. This issue was caused by a hardware failure due to a cooling system malfunction at the data center that supports our banking system.

We know this outage has been frustrating for our members. Our core provider is working around the clock to get everything returned to normal.

Thank you for your patience and understanding.

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2:00PM on 9/16/26

The Credit Union’s core technology provider is experiencing a service disruption related to a cooling failure at the third-party data center that hosts its systems. This is a service availability issue, not a security incident. There has been no data breach or unauthorized access to member data identified.

The provider’s teams, along with their technology partners, are working around the clock to restore services. Some services, including online and mobile banking, debit card transactions, and other services that rely on the affected environment, may be unavailable or limited until service is restored.

We understand how important these services are to our members and apologize for the disruption. We appreciate your patience and understanding while the teams work to restore service as quickly and safely as possible.

We will continue to share updates as more information becomes available.

TCCU in Pana made a donation of $500 for the Pana Labor Day Parade. Mike Cothern, TCCU Pana Branch Manger (left) presents the check to Josh Ishmael, Pana Labor Day Parade Committee Chairman (right).

Heather Dagen (left) and Mike Cothern (right) of TCCU in Pana presented Reva Woolard donated items and a check for $850 for TCCU Pana's Freedom Food Drive 2026.

Consuela France (left) presents a check from TCCU to Amy Hagen from the Taylorville Food Pantry in the amount of $815.90 for TCCU's Freedom Tree Food Drive for 2026.

Taylorville Community Credit Union was awarded the highest 5-Star rating for financial strength and stability from the Nation's Premier Credit Union and Bank Rating Firm, BauerFinancial, Inc.

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